Shipping + Returns
|Service||Shipping Charge||Order Placed||Order Delivered**|
FREE over $200
$15 below $200*
|Anytime||2-5 business days from ship date|
FREE over $200
|Anytime||7-10 business days from ship date|
|Express||N/A||N/A||Express shipping not available at this time|
*Receive free standard shipping within Canada for purchases of over $200, excluding taxes.
**Orders will ship out the following business day.
Please allow additional time for orders shipped to P.O. box addresses. Orders shipped to P.O. box addresses, rural postal codes, and remote locations are considered beyond points and can reach your destination through Standard Shipping only. Additional charges may apply.
You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.
Taxes & Duties
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges will be calculated on the total value of merchandise, and will be displayed on the Order Summary page.
US shipments may be subject to additional duty fees.
Order Tracking Information
Shipping Confirmation & E-Receipt Email
- Once an order has shipped, we'll send you an email with the tracking number.
- Click the link in the email to track the progress of your shipment.
We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact Flo + Izy so that we can get you sorted.
If you refuse your order, or any part of it without authorization from us, you’ll be responsible for all shipping charges.
Redirecting An Order
Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched. Our apologies for this!
Online Purchases - Return & Exchange Policy
We accept online purchase returns in-store or you can mail them back to us.
Your Shipping Confirmation & E-Receipt emails are considered your receipt.
- Within 14 days of the shipping date, you can receive a refund to the original method of payment for any regular priced merchandise.
- You can exchange within 30 days of the shipping date for any regular priced merchandise. After 30 days, we will no longer accept returns or exchanges.
- We are not able to offer exchanges online. If you need a new size or colour, you may exchange in store, or place a new order online.
In Store Purchases Return & Exchange Policy
For purchases made in store, you can return or exchange your purchases in store only.
- Within 14 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from for any regular priced merchandise.
EXCHANGE & CREDIT
- Within 30 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it in for any regular priced merchandise. After 30 days, we will no longer accept returns or exchanges.
- All sale and discounted items bought in store are final sale.
Return & Exchange Details
For all returns or exchanges:
- Items must not be washed, worn or damage
Note: Shipping fees are non-refundable.
How to Mail Back an Online Return
If you are returning items, please contact Flo + Izy to set up your return. All information will be provided at that time.
Be sure to have your package postmarked and sent off within 14 days of your Shipping Confirmation & E-Receipt email. Once we receive your package, we’ll process your return within 7 to 10 business days. As soon as your return is complete, we'll e-mail you and let you know.
How to Return to Store
Should you prefer to return your online purchases to a store near you, come visit us! Your Shipping Confirmation & E-Receipt email is your official receipt. Simply provide one of these two documents and we’ll take it from there.
IN STORES PURCHASES
Simply bring your items and your printed or e-receipt to a boutique in the same country you bought the item in and we’ll take care of it.
Hit the Submit Order button before you were ready? We’ll do our best to help. Cancel it by sending an e-mail to Flo + Izy prior to the order being processed for shipment (firstname.lastname@example.org).